Suggestions and Complaints

Constructive suggestions to improve our service are always welcome and may be sent or emailed to the Practice (churchstreetpractice@nhs.net), handed in at reception or dropped into the PIG comment box near the children’s play area in the waiting room.

Should you have any queries or complaints regarding the Doctors, staff or treatment you have received, please do not hesitate to write our Practice Manager the Senior Partner. We have a Practice based complaints procedure, which conforms to the NHS recommendations and a leaflet explaining our procedure can be downloaded here or picked up at reception.

We would obviously prefer you to make any complaints you have about our services directly to us but if you feel unable to do this, you can send your complaint to NHS England. If you are dissatisfied with the way in which we have dealt with your complaint you can contact the Care Quality Commission or The Parliamentary and Health Service Ombudsman.

Care is best delivered in an atmosphere of mutual respect and we expect our staff to treat all our patients with dignity, respect and understanding, and request that patients acknowledge this by treating our staff courteously. Our receptionists try very hard to please patients and Doctors, so please do not blame them if something goes wrong, but please do use the suggestions box or complaints procedure to help us to ensure the problem does not happen again.