From 1 January 2015, if you visit our GP surgery you will be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care.
When you visit our GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:
You will be asked to choose one of six options, ranging from ‘extremely likely’ to ‘extremely unlikely’.
You will also be invited to comment on the question below:
On your last visit to the surgery:
(1) Were you aware that you can now contact the practice on-line to get e-mail advice on skin problems? Yes/No
If No, please ask reception for a copy of the information leaflet or visit our website.
(2) Were you aware that you can now contact either your GP or a member of the practice team on-line by using our new service Engage Health? Yes/No
(a) If yes, where did you hear about it?
(b) If no, please ask reception for a copy of the information leaflet or visit our website.
If you have used the service, did it meet your
If No, what could have improved your experience of the
(3) Any other comments?
Your response is anonymous and you will be able to post the postcard in a ballot box in our GP practice reception on your way out of the surgery. If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
The Friends and Family test results each month will be published on our website and fed back to NHS England.
The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily.