Appointments

The easiest way to get an appointment with the GP or Nurse you prefer is to book in advance. This can be done up to 6 weeks before you need to be seen. You can book this at the desk or by telephone between 8.30am to 6.30pm and at any time by booking online at:

patient access

Patient Acess – https://patient.emisaccess.co.uk

evergreen life

Evergreen Life – https://e-life.co.uk

 

If you don’t have login details then please contact the surgery.

When you contact the surgery to make an appointment you will be asked by our receptionists why you would like to be seen. The doctors have asked reception to do this to help them identify who, when and how we can best respond to your request. If you do not wish to disclose any information in regards to GP appointments you don’t have to unless it is an emergency.

If you think you are likely to need longer than 10 minutes talk to reception or your GP before coming in and it may be appropriate to arrange a longer appointment.

Please select the type of appointment you require for more information

Routine
Routine appointments can be booked up to 6 WEEKS in advance. We also offer some routine book on the day appointments with each GP, Nurse and Health Care Assistant. We offer telephone and face to face consultations.

Appointments can be booked by telephone or in person week days between 8.30am to 6.30pm or at any time online at:

If you don’t have login details then please contact the surgery.

Urgent

If you have an urgent problem we will always offer a same day appointment with either a GP or a Nurse Practitioner. The Duty GP, Emergency Care Practitioner or Nurse Prescriber may telephone you first to see whether they can help over the phone but if not they will arrange for you to be seen that day.

Emergency
If you have an emergency and need help quickly we have an emergency phone line through our phone menu PLEASE CHOOSE OPTION 1.

Our Duty GP can then be asked to speak to you straight away and deal with the emergency appropriately. Our emergency phone line is open from 8am to 6.30pm

Telephone
There are a lot of problems that can be dealt with over the phone. Questions about medication, recent hospital visits, letters, investigations or results can often be answered by our doctors through a phone call.

If you have a minor illness the doctors, Emergency Care Practitioner or Nurse Prescriber may be able to give you appropriate advice over the telephone.

Home Visits
Home visits should only be requested for those who are unable to come to the surgery because of serious illness. Visits should be requested before 10.30am if possible.

Before the doctor or Emergency Care Practitioner visits they may phone you to ask further details of the problem. This helps them make sure that they are bringing the right equipment with them or whether the problem may be dealt with in an alternative way.

Extended Hours

We offer extended hours appointments every Monday and every other Wednesday from 18.30-20.00. We also offer a Saturday morning surgery once a month. These routine appointments are for our patients who find it difficult to get to the surgery in routine hours. They can be booked in the normal way.

If you’re unable to attend an appointment

If you are unable to attend your appointment you should contact the practice as soon as possible so we can offer the appointment to someone else. We have a text reminder service you can sign up to which will text you the day before your appointment is due.